Rules for shopping
1.2. Online Shop – the electronic shop, accessible at www.shop-us.eu, where the Seller carries out and organises the retail sale of Goods.
1.3 Seller – Vilnius Fashion Week, address Pilies g. 28-1, LT-01123 Vilnius, legal entity code 304866843, VAT payer code LT100012477012. The contact information of the Seller can be found in the “Contacts” section of the e-shop.
1.4. Buyer – a natural or legal person who meets the requirements of Article 2.3 of the Terms and Conditions and who searches for, orders and/or purchases the Goods in the Online Shop. The Online Shop is aimed at Customers who purchase Goods for their personal needs not related to business, trade, craft or profession.
1.5. Goods – items (clothing, headwear, footwear, accessories, etc.) offered by the Seller to the Buyer for purchase in the Seller’s Online Shop.
1.6. Shopping Cart – a set of Goods selected and assembled by the Buyer and consisting of at least one Product.
1.8. Contract – the contract for the sale and purchase of the Goods concluded between the Buyer and the Seller.
1.9. Terms and Conditions – these Terms and Conditions for the purchase and sale of Goods in the Online Shop.
1.10. Order – a paid Shopping Cart.
- GENERAL PROVISIONS
2.1 The Terms and Conditions are a binding legal document for the Buyer and the Seller.
2.3 The Terms and Conditions shall apply to all Buyers who select Goods, create Shopping Carts and/or purchase Goods in the Online Shop. The following are entitled to purchase Goods in the Online Shop:
2.3.1. legaly capable natural persons of legal age;
2.3.2. minors aged between 14 and 18 years with the consent of their parents
2.3.3. legal persons.
2.4 By creating a Shopping Cart and paying for the ordered Goods, the Customer confirms that he/she has the right to make purchases in the Online Shop.
2.6 Shopping Carts in the Online Shop are formed and/or Goods are purchased without registration. When purchasing the Goods, the Buyer is obliged to provide the Seller with the following Personal Data necessary for the execution of the Order: his/her name, surname, e-mail address, telephone number, information about the delivery address of the Order.
2.8 In the event of any conflict between the Terms and Conditions and the terms and conditions of purchase of the Goods published in the Online Shop, the terms and conditions of purchase of the Goods published in the Online Shop shall prevail.
2.9 The Seller has the right to suspend or terminate the operation of the Online Shop at any time. Suspension or termination of the operation of the Online Shop shall not affect the execution of accepted Orders.
3.1 The Contract shall be deemed to have been concluded as soon as all of the following conditions have been fulfilled:
3.1.1. the Buyer creates a Shopping Cart in the Online Shop;
3.1.2. the Buyer provides the Seller with detailed information about himself, the delivery address of the ordered Goods and chooses the method of payment for the Goods in the Online Shop;
3.1.4. the Buyer confirms that the generated Shopping Cart is correct by clicking the “BUY” button;
3.1.5. the Buyer places the Order by paying for the ordered Goods and the Order delivery costs;
3.1.6. the Seller provides confirmation that the Order placed by the Buyer has been accepted and/or commenced. Such confirmation shall be provided to the Buyer by e-mail sent to the e-mail address provided by the Buyer at the time of Order confirmation.
3.2 If the Seller fails to confirm the Order, the Contract shall be deemed not to have been concluded. The Seller shall not confirm the Order when the Seller does not have the ordered Goods due to the fact that the ordered Goods have quality defects, there is a discrepancy between the size of the Goods indicated in the Online Store and the size of the Goods actually indicated in the labelling (on the packaging of the Goods), there is a discrepancy between the colour of the Goods indicated in the Online Store and the actual colour of the Goods, and for other similar reasons. In cases where the Seller does not have part of the Goods ordered, the Contract shall be deemed to be concluded in respect of part of the Goods ordered.
3.3 The place of conclusion of the Contract shall be deemed to be the Republic of Lithuania.
- PRICE AND PAYMENT FOR GOODS
4.1 The price of the Goods shall be quoted on the Online Shop.
4.2 The prices of the Goods in the Online Shop are quoted in Euros. In all cases, the price of the Goods includes value added tax (VAT).
4.3 The price of the Goods in the Shopping Cart is final and valid for both the Buyer and the Seller, except in the case of obvious error. If the Seller discovers that the price of the Goods ordered by the Buyer or any Goods ordered by the Buyer is incorrect, the Seller shall inform the Buyer as soon as possible and the Buyer shall be given the opportunity to confirm the Order at the correct price or cancel the Order. If the Seller is unable to contact the Buyer and/or does not receive a revised Order confirmation within 3 (three) calendar days, the Order shall be deemed cancelled and the amounts paid by the Buyer shall be refunded to the Buyer in accordance with the procedure and within the time limits set out in paragraph XXX of the Terms and Conditions.
4.4 Prices of the Goods are subject to change at any time. Changes in the prices of the Goods shall not affect the Orders placed, except as provided in Clause 4.3 of the Terms and Conditions. In the event of a change in the price of the Goods, the prices of the Goods in the Shopping Carts formed shall be updated upon confirmation of the Shopping Cart by the Buyer.
4.5 The cost of the order delivery service is not included in the price of the Goods. The cost of delivery of the Order is not indicated in the Shopping Cart. The cost of delivery of the Order shall be added to the price of the Goods upon confirmation of the Shopping Cart by the Buyer. The Order delivery price depends on the method of delivery chosen by the Buyer and the delivery address of the Order. The Order delivery price is payable at the time of placing the Order.
4.6 The Goods shall be paid for and the Order delivery price shall be paid to the Seller using the electronic banking system of the Buyer’s bank (SEB bankas, Swedbank, Šiaulių bankas, Citadelė, Medicinos bankas, Lietuvos kredito unija, Paysera), to which the Buyer is directed to make the payment through the Paysera system for initiating payments. At the time of placing the order, monetary transactions take place in the electronic banking system of the Buyer’s bank. Therefore, the Buyer’s bank shall be held responsible for the security of the data at the time of payment.
4.7 The Order shall commence once the Buyer has placed the Order, i.e. paid for it. The Order shall be deemed to have been submitted to the payment initiation system Paysera upon confirmation of payment of the Order.
4.8 If, for any reason, the price of the Order is not debited from the Buyer’s bank account, the Order shall be deemed cancelled.
4.9 The VAT invoice shall be submitted by the Seller to the Buyer in electronic form by forwarding it to the Buyer via the e-mail address specified by the Buyer within 5 (five) calendar days after the date of dispatch of the Order.
4.10. Once an Order has been accepted, the Shopping Cart cannot be replenished.
- DELIVERY AND COLLECTION OF GOODS
5.1 The Goods shall be sold and delivered in the Online Shop only within the territory of the Republic of Lithuania. The territory of delivery of the Goods may be narrowed or extended by unilateral decision of the Seller. Such decision of the Seller shall not affect the execution of accepted Orders.
5.2 When placing an Order, the Buyer shall select the method of delivery of the Order and specify the delivery address of the Order or select a self-service terminal convenient to the Buyer for delivery of the Order. The Buyer shall be held responsible for the accuracy, correctness and completeness of the Order delivery information provided to the Seller.
5.3 The price for delivery of the Order depends on the method of delivery chosen by the Buyer and the territory to which the Goods are delivered:
5.3.1. if the Order is delivered via LP Express or Omniva parcel self-service terminals, the delivery price of the Order shall be EUR 3 (three)*;
5.3.2. if the Order is delivered by courier throughout the territory of the Republic of Lithuania, except for the Curonian Spit, the delivery price of the Order shall be 5 (five) Eur*,
5.3.3. when the Order is delivered by courier in Curonian Spit, the delivery price of the Order is 20 (twenty) Eur*.
* The prices quoted for the delivery of the Order are subject to change, taking into account the offers of the Seller’s partners in force at the time. The exact price of delivery of the Order shall be indicated in the Online Shop when the Buyer chooses the method of delivery of the Order and confirms the generated Shopping Cart.
5.4 The price of delivery of an Order is independent of the quantity of Goods ordered.
5.5 The Order is not executed in instalments. Regardless of the number of Goods comprising the Order, the Order shall be delivered complete to one address (to one self-service terminal).
5.5 Until the Order has been dispatched to the Buyer, at the Buyer’s request, the Seller may change the delivery address of the Order to another address outside Curonian Spit (by courier) or to a self-service delivery terminal of the Buyer’s choice (by self-service delivery terminal). The method of delivery of the Order is not changed.
5.6 The Order shall be delivered to the parcel self-service terminal specified by the Buyer or to the Order delivery address specified by the Buyer in the Online Shop.
5.7 The Buyer undertakes to accept the Order in person or to ensure that the Order is accepted by a third party (the recipient) specified by the Buyer. In cases where the Order is delivered by courier, the Buyer or the recipient of the Order may be asked to provide his/her personal identification document at the time of delivery. If the Buyer is unable to accept the Order himself, the courier delivering the Order shall be entitled to hand over the Order to a person designated by the Buyer or to an adult at the address specified by the Buyer at the time of delivery of the Order. In such a case, the Buyer shall not be entitled to complain to the Seller about the delivery of the Order to the wrong person.
5.8. If the Buyer or a third person (recipient) indicated by the Buyer refuses to accept the Order, in the absence of valid reasons, if the courier fails to deliver the Order due to an incorrect delivery address or if the Buyer or a third person (recipient) indicated by the Buyer cannot be found at the address indicated by the Buyer, or if the Buyer or the recipient fails to provide the courier with a valid ID document to verify the identity of the Buyer or the recipient, or if the Buyer fails to collect the Order from the selected parcel terminal within the time limit, the Order shall be returned to the Seller and the Buyer shall be liable to pay the costs of returning the Order and/or to compensate the courier for the damage caused by the courier’s failure to collect the Order at the time agreed in advance with the courier. Re-delivery of the Order is not possible. The Seller shall be entitled to deduct the above amounts from the price of the Order to be refunded to the Buyer, irrespective of whether the Buyer has paid the price of delivery of the Order or whether the Seller has applied a discount on the price of delivery of the Order to the Buyer.
5.9 Upon receipt of the Goods, the Buyer or a third party designated by the Buyer (the Consignee) shall inspect the condition of the consignment, ensure that the outer packaging of the Order is not damaged and sign the Order Transmission and Acceptance Document, which may also be provided on an electronic device. If the Buyer notices that the packaging of the Shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the document of transmission and acceptance of the Shipment and/or inform the Seller immediately. If the Buyer signs the delivery and acceptance document without comments and/or does not immediately inform the Seller of any damage to the outer packaging of the Order delivered via the parcel terminal, the Goods shall be deemed to be in good condition and the Seller shall not be held liable for any damage to the Goods or any inconsistencies in the delivery of the Goods, provided that such inconsistencies are detectable on inspection.
5.10. The delivery dates of the Goods are specified in the descriptions of the Goods published in the Online Shop. They are provisional and subject to change. In the event that the Buyer orders several Goods, the same (the longest of the specified) Order delivery time shall apply to all Goods.
5.11. The Seller shall not be held liable for damages resulting from the breach of the time limits for the execution of the Order if the Order is not delivered to the Buyer on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
- LEGAL RIGHT OF WITHDRAWAL
6.1 The Buyer, having purchased the Goods in the Online Shop, shall have the right to withdraw from the Contract within the period specified in Clause 6.2 of the Regulations, in accordance with the procedure set out in Clauses 6.2 – 6.4 of the Regulations and subject to the conditions set out in Clauses 6.5 – 6.6 of the Regulations, without stating any reason. This right cannot be exercised by the Buyer in cases where the Buyer is not a consumer.
6.2 The Buyer shall have the right to withdraw from the Contract within 14 (fourteen) calendar days from the date of delivery of the Order, i.e. the date on which the Order is received by the Buyer or by a third party, other than the Carrier, designated by the Buyer. In order not to miss the withdrawal period, the Buyer must inform the Seller by e-mail before the expiry of the withdrawal period of its intention to exercise the right of withdrawal.
6.3 The Buyer may inform the Seller of the cancellation of the Contract by submitting the information in the form accessible via the active link provided to the Buyer in the email informing the Buyer of the dispatch of the Order, or by completing the Returns Form in the “Returns” section of the Online Shop.
6.4 If the Buyer exercises the right to withdraw from the Contract, the Buyer must return the Goods to the Seller immediately, but no later than within 14 (fourteen) calendar days from the date on which the Buyer has given the Seller the notice of withdrawal from the Contract, by returning them to the Seller via the LP Express or Omniva self-service parcel terminals or by a courier. If the Buyer chooses to return the Goods to the Seller in another way, the direct costs of returning the Order shall be borne by the Buyer.
6.5 The Buyer may exercise the right to withdraw from the Purchase Contract only if all of the following conditions are met, that is to say if the Goods
6.5.1. it is not damaged and its appearance is not materially altered;
6.5.2. the Goods are not worn and have retained their usable characteristics;
6.5.3. the internal and/or external labels of the Goods are intact and have not been removed, or the protective film of the Goods has not been peeled off, etc., except where the removal of the label is necessary for the inspection of the Goods;
6.5.4. is in its original packaging (if applicable).
6.6 The Goods must be returned in the same condition as received.
6.7 The Seller shall have the right not to accept Goods which do not comply with the provisions of Clause 6.5 of the Regulations and not to refund the price paid for them. Goods without labels may be refused if the Seller can prove that it incurs additional costs (cost of producing a new label, cost of approval) or that the removal of such labels cannot be restored and the Goods lose their originality.
6.8. The Buyer shall not be entitled to return Goods which have been unpacked and which are unsuitable for return on health or hygiene grounds, including but not limited to tights, socks, stockings and the like, when withdrawing from the Contract, knitted underwear for men, boys, women or girls, sewn underwear for men, boys, women or girls, nightdresses, pyjamas, bras, as well as Goods which are expressly tailored for the Buyer’s personal use.
6.9. if the Buyer exercises the right to withdraw from the Contract, the Seller shall, within 14 (fourteen) calendar days from the date of receipt of the Buyer’s notice of withdrawal, refund to the Buyer the full amount of the Order, including the delivery price of the Order, except for additional costs incurred as a result of the Buyer having chosen a delivery method other than the normal delivery method offered by the Online Shop. The money paid shall be refunded to the Buyer by means of a money transfer, with the amount corresponding to the price of the Order being credited to the Buyer’s account from which payment for the Goods was made.
6.10. The Seller shall have the right not to proceed with the refund until it has received the returned Goods or proof that the Buyer has dispatched the returned Goods, whichever is the earlier.
6.11 The Buyer shall be liable for any diminution in the value of the Goods caused by the Buyer’s actions not necessary to determine the nature or characteristics of the Goods.
- OTHER RIGHTS OF THE BUYER
7.1 If the Goods are of the wrong size or model, the Buyer may return the Goods for a refund or order the correct size, except for Goods specified by law, which the Buyer may not alter (see page 6.8 of the Conditions). In case of return of the wrong size of the Goods, the provisions of Section 6 “Right of withdrawal” of the Terms and Conditions shall apply.
7.2 The characteristics of the Goods are set out in the descriptions of the Goods in the Online Shop. The Seller shall not be liable if the colour, shape or other characteristics of the Goods do not correspond to the information provided in the Online Shop due to the characteristics of the screen of the electronic device used by the Buyer or other technical reasons.
7.3 The Goods shall be deemed to be of good quality if:
7.3.1. the Goods comply with the description and characteristics specified in the Online Shop;
7.3.2. the Goods are suitable for normal use in the same way as other goods of the same type;
7.3.3. the quality and characteristics of the Goods are those that may be expected from other goods of the same type.
7.4 The Goods sold in the Online Shop are manufactured using the highest quality materials. The natural characteristics of these materials are unavoidable and should be understood as part of the individual appearance of the Goods. Where the Goods are manufactured using natural materials, the inherent characteristics of natural materials such as variations in striations, texture of the knit or colour shall not be considered as defects in the quality of the Goods.
7.5 The Buyer shall have the right to make a request to the Seller in the event that the Goods are of poor quality:
7.5.1. to remedy the defects in the Goods (repair the Goods);
7.5.2. replace the defective Goods with Goods of suitable quality;
7.5.3. reduce the price of the Goods;
7.5.4. refund the price paid for the Goods.
7.6 The request referred to in Clause 7.5 of the Rules shall be submitted to the Seller by e-mail or by telephone at the telephone number indicated in the “Contact” section of the Online Shop. When submitting the request, the Buyer shall provide the Seller with his/her name, the reason for returning the Goods, the Order number or the number of the invoice confirming payment for the Goods, and his/her contact details (telephone number or e-mail address), which shall be used to contact the Buyer in relation to the submitted request.
7.7 Following the requests made in accordance with paragraph 7.5 of the Rules, the Goods shall be returned (handed over) to the Seller in any of the ways provided for in paragraph 6.4 of the Rules.
7.8 Upon receipt of the Goods, the Seller shall carefully inspect the Goods and shall inform the Buyer within a reasonable period of time by email or telephone whether the Buyer’s request will be met.
7.9 If the Buyer’s request is found to be justified and the defects in the Goods have been rectified, the price paid for the Goods (or part thereof) shall be refunded to the Buyer or the Goods shall be replaced within 14 (fourteen) calendar days from the date of the e-mail sent to the Buyer confirming the granting of his/her request, except where a longer period is objectively necessary for the remedy of the defects in the Goods or the replacement of the Goods.
7.10. If the Buyer requests a refund of the price paid for the Goods, the Buyer shall be refunded the full amount paid for the Goods, including the delivery costs of sending the Goods and the cost of sending such Goods back. The price paid for the Goods, or part thereof, shall be refunded in the manner provided for in Clause 6.9 of the Conditions in connection with the Buyer’s request for refund.
7.11. Unless otherwise expressly stated in the Online Shop, the Goods shall be subject to the normal 2 (two) year quality guarantee. Other terms and conditions than the normal warranty may be specified in the descriptions of the Goods and in the warranty cards provided with the Goods (if applicable).
- RIGHTS AND OBLIGATIONS OF THE SELLER
8.1 The Seller undertakes to enable the Buyer to use the Online Shop in accordance with these Terms and Conditions and any other terms and conditions published on the Online Shop.
8.2 The Seller undertakes to use its best endeavours to fulfil the Order and to deliver the Goods purchased by the Buyer by the delivery method chosen by the Buyer in accordance with the terms and conditions set out in the Terms and Conditions and/or in the Online Shop. Exceptional circumstances may arise during the execution of an Order which make it necessary to refuse to execute an Order which has been accepted. and the Seller reserves the right to refuse to fulfil the Order at any time during the Contract.
8.3 Where the Seller is unable to deliver the Goods purchased in the Online Shop due to unforeseen circumstances relating to the supply of the Goods or the fact that the Goods are out of stock or the remaining Goods are of an inadequate quality, the Seller shall be entitled to terminate the Contract by notifying the Buyer at the email address provided by the Buyer in the Online Shop. In this case, the Seller may offer the Buyer a similar Product of the same or higher quality and value instead of the Product. If the Buyer refuses to replace the ordered Goods with the Goods offered by the Seller, the Seller shall, within 5 (five) working days, refund the money paid for the Goods to the Buyer by transferring it to the Buyer’s account from which the payment for the Order was made. If, within 2 (two) working days of the submission of the quotation, the Buyer confirms its acceptance of the replacement of the Goods with the Goods offered by the Seller, the Buyer undertakes to pay to the Seller the difference in price. If the Buyer has ordered several Goods and the Seller is unable to offer the Buyer similar Goods of the same or higher quality and value, the list of ordered Goods shall be adjusted by removing the Goods that the Seller is unable to deliver and the Buyer shall be informed by e-mail of the changes to the order and the further execution of the modified Order. In this case, the price of the Goods removed from the Order shall be refunded to the Buyer within 5 (five) working days by transferring the price to the Buyer’s account from which the payment for the Order was made.
8.4 The Seller reserves the right to remove any Product from the Online Shop at any time and to remove or change any information on the Online Shop.
8.5 If the Buyer uses the Online Shop in violation of these Terms and Conditions, attempts to undermine the stability and security of the Online Shop, or otherwise violates the laws of the Republic of Lithuania, the Seller shall have the right to restrict the Buyer’s use of the Online Shop without notice. In any case, the Seller shall not be liable for any loss or damage caused by an attack on information systems, virus or other software or technologically harmful or damaging material that may affect the computers, IT equipment, data or materials of persons using the Electronic Shop as a result of the use of the Electronic Shop or the downloading of its contents, as well as the sites to which they are directed.
8.6 If the Online Shop contains links to other websites and third-party information, these links are provided for information purposes only. The Seller has no control over these websites, whatever their content or information, and accepts no liability for any loss or damage arising from the use of these websites.
- PERSONAL DATA PROCESSING
9.2. If the Buyer submits Personal Data of third parties when using the Online Shop, the Buyer shall be responsible for ensuring that such third parties are duly informed of the fact that the Buyer has transmitted their Personal Data to the Seller, which Personal Data the Buyer has transmitted to the Seller, and the purposes for which such data is transmitted, as well as the contacts through which data subjects may contact the Seller in relation to any questions concerning the processing of their Personal Data by the Seller, and for obtaining the consent of such data subjects to the transfer of their Personal Data to the Seller for processing (if required).
- RESPONSIBILITIES OF THE PARTIES
10.1 The Buyer is responsible for ensuring that the Personal Data provided by the Buyer in the Online Shop is accurate, correct and complete. The Seller shall not be held liable for damages suffered by the Buyer and/or third parties as a result of the Buyer providing the Seller with inaccurate, incorrect or incomplete Personal Data, failing to provide the Personal Data necessary for the proper performance of the Purchase Agreement or failing to inform the Seller of a change in Personal Data.
10.2 The Buyer shall be liable for his/her actions carried out using the Online Shop.
10.4 The Seller shall not be liable for any malfunction of the Online Shop and any loss or damage suffered by the Buyer or third parties as a result.
10.5 In the event of damage, the party at fault shall only indemnify the other party for direct damages.
10.6 The Seller shall not be liable for non-performance of the Purchase Contract and/or non-delivery or delayed delivery of the Goods if this is due to the fault of third parties or due to circumstances beyond the Seller’s reasonable control and foreseeable at the time of conclusion of the Purchase Contract and which the Seller could not have controlled or reasonably foreseen and could not have prevented the occurrence of such circumstances or their consequences (Force Majeure circumstances). If the said circumstances persist for more than 1 (one) month, the Contract may be terminated by mutual agreement between the Parties.
- FINAL PROVISIONS
10.1 The Seller reserves the right to amend and supplement these Terms and Conditions and/or any other documents relating to these Terms and Conditions at any time.
10.2 Amendments or modifications to the Terms and Conditions shall take effect from the date of their publication on the Online Shop. The version of the Terms and Conditions in force at the time of placing an Order shall apply to purchases made in the Online Shop, and the Customer shall therefore familiarise himself with the current version of the Terms and Conditions before ordering the Goods.
11.3 The property rights to the content of the Online Shop belong to the Seller or a third party. It is forbidden to use or distribute the content of the Online Shop without the written consent of the Seller.
11.4 Persons using this Online Shop agree that their communication with the Seller shall be electronic. The Seller will contact the Buyer via the e-mail address provided by the Buyer or by providing information by posting it on the Online Shop.
11.5 The Buyer shall send all notices and questions to the Seller by e-mail or by contacting the telephone number indicated in the “Contact” section of the Online Shop.
11.6 The legal relations arising on the basis of these Terms and Conditions shall be governed by the law of the Republic of Lithuania.
11.7 All disagreements arising from the execution of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania. Under the conditions and grounds provided for by law, the Buyer shall have the right to submit a request/complaint to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: firstname.lastname@example.org, phone: 852626751, website: www.vvtat.lt, its territorial units in the districts) or to fill out a request form on the Electronic Dispute Resolution platform at ec.europa.eur/odr/.